When starting a subscription/registering a card some banks do what our payment gateway service calls a “transaction authorisation charge” by running either a $0 or $1 authorisation and then automatically voiding it. In any case where a $1 authorisation returns a successful result, the gateway payment service immediately follows up with an automatic void request to ensure that the transaction will disappear from your statement as soon as possible.
Some banks don’t recognize void requests immediately. It’s possible that after issuing the void, you will still see the pending charge.
If this happens, you can wait until the bank recognises the void or you can call your bank to verify – the bank should be able to see the void request and update your bank statement accordingly. Sometimes this request can take 3-5 business days to be fully refunded and removed from your pending transactions.
If you’re concerned about multiple verification transactions on your account, please confirm your email attached to your account and we’ll have our Lab Scientists investigate to confirm if we have registered duplicate subscriptions for your account.