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General Troubleshooting

If you are having playback issues here are some steps that may help.
Can you please check/try the following:

  • That your device/browser is updated to the latest version.
  • That the Animelab app is updated to the latest version.
  • Turn your device off, and back on.
  • Logging out and back in.
  • Try manually changing the playback quality (If this fixes it please let us know the Season/Episode)

If you are on an app can you also try:

  • Deleting the app and reinstalling.
  • Hard resetting your device (this will vary from device to device).

If you are on a browser can you also try:

  • Try another browser e.g. Chrome, Safari, Firefox.
  • Clear your cache/cookies.
  • Turn off hardware acceleration.

If you are on a Samsung Smart TV you can try:

  • That your device is updated to the latest version.
  • That the AnimeLab app is updated to the latest version.
  • Perform an internet test to make sure that the connection is working correctly.
  • Soft Resetting your deice.
  • Uninstalling/Reinstalling the Samsung Smart Hub.

If you are using WIFI sometimes restarting your router can help. Also if possible you can try on a mobile network instead to see if this makes a difference.

If there are further issues please contact us at support@animelab.com and let us know about what you have tried and what error you are experiencing.

Updated on 29 September 2020

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