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PlayStation General Troubleshooting

If you’re having issues with the app on your Playstation, here are a few things you can try to resolve the issue”

  • Try switching the auto playback option off, by manually selecting the the playback quality.
  • Power cycle the console (switch off, unplug power cord and plug back in).
  • Make sure the console has an active internet connection. You can also test the quality of your connection in the settings menu.
  • Make sure your console has the latest software, you can do this from

ON PS4 > the PlayStation 4 Home Menu, go to Settings > System Software Update.

The system will automatically search for the latest software. If you are already up-to-date it will give you the message: “The latest version of the system software is already installed.”

ON PS3 > the PlayStation 3 Home Menu, go to Settings > System Settings > System Information.
The system will display the System Software version number.

  • Uninstall and reinstall the AnimeLab application on your console
  • Try using your PlayStation browser to bring up the website and see if it is any better: ps3.animelab.com/ps4.animelab.com

PlayStation also have a really good article explaining ways to improve your network connectivity that might help. Feel free to try these steps here

Updated on 29 September 2020

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