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Video not Playing in Browser – Black Screen

If you are using a browser and the video isn’t playing but you can hear audio please try the steps below:

  • Please make sure your device and browser are on the latest software.
  • Try turning hardware acceleration off in your browser
  • If you are using an ad blocker please try disabling this
  • Clear the cache and cookies in your browser
  • Try restarting your browser
  • Try restarting your device
Updated on 10 December 2020

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