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Why isn’t it accepting my card?

When entering your card details please make sure that there are no extra spaces at the beginning/end as this may impact when checking the card details.

If you are trying to use a Re-loadable or Prepaid card please check to make sure they are compatible with direct debits as some providers don’t allow this.
If this is the case you can always try buy a gift card instead, you can do so here
Please note that some cards cannot be used in either of these situations.

If you are still having issues please contact us at support@animelab.com and please try provide us with a screenshot of the error.

Updated on 7 October 2020

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